1. Return Eligibility
- Returns are accepted within 8 working days of delivery (excluding weekends and holidays).
- Products must be unopened, unused, and in their original sealed condition.
- Used, opened, or damaged products are not eligible for return—even if the packaging looks intact—unless there’s a shipping or manufacturing defect.
2. Non-Returnable Items
- Gift cards or digital products
- Clearance or final sale items
- Customized or personalized products
- Items that are used, opened, or damaged not due to shipping
3. Return Process
- To start a return, contact us at admin@sportscircuit.ca or call +1 (906) 929-0707 to request Return Authorization (RA).
- Label your return package clearly with the RA number provided.
- Return shipping is the customer’s responsibility unless the item is defective or was shipped incorrectly.
4. Exchanges
- Prefer a different size, color, or item? Reach out before returning—we’ll confirm availability or offer you store credit if the desired item isn’t in stock.
5. Damaged or Defective Items
- Report any shipping damage or defects within 7 days of delivery, accompanied by clear photo proof.
- We’ll arrange a pre-paid return, replacement, or store credit—whichever you prefer.
6. Refunds & Store Credit
- Once we receive and inspect your return, refunds are issued to your original payment method unless you request store credit.
- Please allow 5–10 business days for the refund to reflect in your account.
7. Shipping Policy (Overview)
(Optional but recommended for transparency)
- Orders are processed within 1–2 business days.
- Shipping options and fees are calculated at checkout; you’ll receive a tracking number once your package ships.
- For international orders, customers are responsible for customs duties and import taxes.
8. Policy Visibility
- This policy is always accessible via our website footer, product pages, checkout, and order confirmations.
- We recommend reviewing it before completing your purchase to avoid any surprises.
